StCaths Terms

 

Terms and Conditions for use of St Caths.com


Please read the following terms and conditions. These Terms & Conditions constitute a legal agreement between you, the user, St Catherines (StCaths.com). By using these websites, you are agreeing to consent to the Terms & Conditions, which shall govern your use of the websites. You should not use these websites if you do not want to be bound by these Terms & Conditions. If you have any questions about these Terms & Conditions, please contact StCaths via the Contact Area of our website.


These Terms & Conditions may be modified at any time without notice, and any such modification shall be effective immediately upon posting of the Terms & Conditions on the websites.
By using these websites you agree to periodically review these Terms & Conditions and be bound by any modifications or amendments made.


These Terms & Conditions were last updated on 30/04/2018.


The websites are owned by Whittalls Genealogy/St Caths, a private company, whose address is;
Whittalls Genealogy
Castle Lane West Bournemouth
Dorset
UK
BH8 9TP

St Catherine's, (stcaths.com), have no links to any government institution of any kind.

General

These Terms & Conditions constitute the entire agreement between you and StCaths with respect to all of StCaths owned websites and supersede all prior or contemporaneous oral, written or electronic communications and proposals between you and StCaths regarding their websites.


Pricing Structure.


As of 31/07/2017 We have had to slightly increase our prices. For some 3 years we have carried the additional postage and transaction costs without increase, however we have been forced to increase our charges from the above date to cover our costs.


Searches & Refunds.


Searches of the GRO Index nessesary to obtain birth, marriage, or death certificates or family history searches are based on the information provided by you and we cannot be responsible for any false or inaccurate information supplied. If we are unable to identify the Birth, Marriage or Death certificate or Will based on the information provided, we will retain a £10.00 search fee for the Normal service and £10.00 search fee for the Express service and refund the balance. When undertaking searches for Decree Absolutes, it is assumed that the Decree Absolute exists. In the event that no match has been found within the search years required, no refund will be given.


Cancellation.


StCaths does not offer cancellation rights as the orders are directly processed into the relevant systems, the following directive relates to the exception to the right to cancel, leaving us unable to stop the system. "The supply of services if the supplier has given proper information and the performance of the contract has begun with the consumer's agreement before the end of the cancellation period" We regret the inconvenience.


Our process.


All certificates supplied are original or certified copies created by the official registers and departments specified and will be acceptable to all agencies. When requesting services from our site you agree to comply with the on-line ordering procedure as prompted on our site. By accessing the content of our website you agree to be bound by the terms and conditions set out herein and you accept our privacy policy. If you object to any of the terms and conditions set out in this agreement you should not purchase any of the products or services on the Website. We do not amend or alter the information given to us by you so please ensure that you complete the forms accurately.


If we make a mistake.


In the unlikely event that we make a mistake, we will send you a corrected certificate as soon as you notify us of our mistake, you must do that within 7 days.


What we will do with your information.


We will use the information that you supply to us, to obtain a replacement certificate or document and dispatch same to the address given.


What we will not do with your information.


StCaths.com will always protect the information you give us, and never use your personal information for marketing purposes or give or disclose your information to anyone.


Despatch.


Please note that we will only process your certificate once your payment has been made, we attempt to process all orders within 28 working days. Our normal despatch is via 1st or 2nd class post by Royal Mail we cannot be held responsible for any non receipt or damaged certificates. Despatch times quoted are given in good faith your documents would normally be expected to arrive well within the 28 working days of the ordered date. However please allow up to 28 days before contacting us.


Complaints & Correspondence.


Complaints can be made via the Contact Area of the website. Your Statutory rights are not affected by any of these terms and conditions. However we reserve the right not to accept or fulfill your orders at any time without giving a reason.


Force Majeure.


We shall not be liable to you for any breach of the terms and conditions or any failure to provide or delay in providing our services through our site resulting from any event or circumstance beyond our reasonable control including breakdown of systems or network access, or loss/damaged and delay of postal deliveries by Royal Mail.


We are not obliged to accept any request or to continue to perform any service. We reserve the right to reject any request or to discontinue the performance of our service without liability.


We reserve the right at any time without notice to revise the content of our website (including the services offered by us) and these terms and conditions. The current version of our terms and conditions will be posted on our site and by continuing to use our site you will signify that you agree to be bound by those terms and conditions as amended from time to time.


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